Reference

Legal terms for Indonesia accounts

Our legal pages set the rules for account use, data handling, and access before you open the lobby.

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How local law shapes access

slot1121login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page sets the ground rules for account use, data handling, and service access. If you open an account from Indonesia, we apply the same checks to every request: name, contact detail, device record, and the transaction trail when a DANA, OVO, GoPay, or QRIS deposit

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is linked to your wallet. That helps us match the right account before we change data or answer a legal request. We also keep a short audit trail for access changes, password resets, and correction requests so we can see what happened and when. Where a
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section does not apply, or access is restricted, the position depends on local law and is available only where local law permits. The current version on this page is the one we use when we handle your request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send legal requests

When you want to ask about terms, privacy, or a data change, we answer through live chat, email, and the account form.

DATA AND KEYS

How we handle data and cookies

We keep legal handling close to the account record, not to public pages.

Data handling

We collect only the data needed for account access, support, and legal requests: email, phone number, device record, and relevant…

Cookies

Cookies keep you signed in, remember the language setting, and store session state so you do not repeat the same…

Account security

When a login comes from a new phone, browser, or IP pattern, we may ask for a one-time check before…

Retention

We keep request logs, login checks, and payment-linked records only as long as needed for service, audit handling, and local…

Change requests

If you want to correct your name, email, or phone number, send the request from your account and include the…

Contact route

For privacy or access questions, the fastest route is live chat from the account page, followed by email if you…

Questions about data and access

These are the questions we hear before someone opens an account or sends a data request. We answer them from the current page, and if your case depends on local law or a payment record, we ask for the account email and transaction reference first. That keeps the request linked to the right file and helps us reply without guessing. You can use chat, email, or the account form, and we keep the thread with the same record until the matter is closed.

We keep the data needed for account access, support, and record-keeping: email, phone number, device record, login history, and any DANA, OVO, GoPay, or QRIS trail tied to the account. We do not keep more than we need.

Yes. Send the request from your account, or ask chat to log it after verification. We can point you to the current record, then share the parts we are allowed to provide under local law.

Use the account form or email support with the old and new details. We confirm you own the account first, then change the record or tell you why a particular field cannot be edited yet.

You can ask for removal of data we are allowed to remove under local law. We verify the account first, then delete or mask the eligible parts and keep the records we must retain for audit duties.

Access can be limited if the account data is incomplete, if a security check fails, or if local law requires us to pause a record. In those cases, we explain the next step through your registered contact.

Our chat team handles the first pass, and email handles written requests that need a paper trail. If your case involves DANA, OVO, GoPay, or QRIS records, we match the transaction reference before we answer.

Legal terms for Indonesia accounts

Where to send legal requests

How we handle data and cookies

Data handling

Cookies

Account security

Retention

Change requests

Contact route

Questions about data and access

01 What data do you keep in my account file?

02 Can I ask for a copy of my record?

03 How do I correct my name or contact details?

04 Can I ask you to delete my data?

05 When can access to my account be limited?

06 Who handles legal requests from my account?

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