Reference

Privacy Policy for Your Account

This Privacy Policy explains what we collect when you open an account, use slot rooms or live tables, or send a DANA, OVO, GoPay, or QRIS payment.

DANAOVOGoPayQRIS
slot1121login Privacy Policy for Your Account
REQUEST CHANNELS

Ways to Send a Privacy Request

The fastest way to send a privacy request is through live chat after login, because we can match it to your account right away.

Live chat 24/7 Open live chat from the help button after login.
Email form Send the privacy form any time if you want a written trail.
Account inbox Use the inbox inside your account when you cannot stay on chat.
ACCOUNT SAFEGUARDS

How We Protect Login Details

We collect only what we need to run your account safely: login details, payment references, device data, and support messages.

Cookie control

Cookies help keep your session, language choice, and form state when you move between slot rooms, live tables, and support…

Password storage

We store password hashes, not plain passwords. If you reuse a password across apps, we may ask you to reset…

Device checks

We record device type, browser version, IP address, and session time from Android, iPhone, and desktop logins.

Retention schedule

Transaction and support logs are kept only for the period needed for fraud checks, dispute handling, and accounting.

Change request path

Open Settings, tap Privacy Request, and choose correction, export, or deletion.

Data export

If you want a copy of your stored data, we can send one after identity checks finish.

Common Privacy Questions Answered

These questions cover what we collect, how you can check it, and what happens when you ask for changes. We keep the process tied to your account email and recent wallet activity, such as DANA, OVO, GoPay, or QRIS, so we do not release private data to the wrong person. If you are using Android, iPhone, or desktop, the same request path applies after login.

We collect the email on file, login time, device type, browser data, and the wallet reference used to fund or verify the account. We keep that data to protect access, match requests, and handle support messages.

Those records let us reconcile wallet activity, confirm the sender, and spot duplicate or unusual transactions. We store the reference, time, and status, not your payment secrets, and only for the period needed to run the account safely.

Yes. Open Settings > Privacy Request after login, choose export, and confirm the email on your profile. If the request looks unusual, we may ask for a recent transaction reference before we send the file.

Yes. Use the same request path to update your email, device contact, or profile data. We verify the change against the account history first so the wrong person cannot edit your record.

We keep active account and transaction records only as long as needed for security checks, support, and accounting. When the retention period ends, we archive or remove the data according to our internal schedule.

Send us a message through live chat, the email form, or the account inbox. We answer around the clock, and we route each privacy request to the team that handles access, correction, and data-sharing questions.

Cookies remember session state, language choice, and the last page you opened on Chrome, Safari, or mobile browsers. You can clear them anytime, but you may need to log in again and reset preferences.